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External service audits

External service audits

Take an independent look at the records, systems and working practices that underpin quality care.

Who this is for

Providers seeking an external perspective on a specific service area or a wider quality assurance review.

When it can help

When you need additional assurance, a targeted check on a known concern or an independent review to inform your governance meetings.

How we support you

  • Agree a targeted or broader audit and a proportionate sampling approach.
  • Review care planning, risk assessments and medication documentation within scope.
  • Review selected recruitment, training, supervision and competency records.
  • Examine safeguarding, incidents, complaints and management oversight where commissioned.

What you can receive

01

An audit report

Findings supported by observations from the records and systems sampled.

02

An action register

Recommendations with suggested priorities, responsible roles and timescales.

03

A management debrief

An opportunity to discuss findings and agree how progress will be monitored.

Audits are based on the agreed scope and evidence available at the time. Sampling limitations are recorded in the report. Follow-up audits can be commissioned separately.

Let’s make your next step clear.

Tell us about your organisation and the support you need.

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